Senior Client Partner

Birmingham, England, United Kingdom · Client Services


About the team

383’s Client Services team lead a pod of several clients, hunting down new revenue opportunities and supporting clients with their plans to transform their value proposition into the digital realm. Working in tandem with a Project Manager and Strategist within their pods, they are responsible for developing a commercial roadmap for each client and realising that strategy through scaled strong partnerships with them.

Working towards a pod target, they are responsible for onboarding new clients successfully into their pods, and nurturing them into long-term successful relationships. Leading the client experience at 383, they are the driving force within their pod, sourcing innovative thinking, case studies and pulling on their pod resources to deliver best-in-class digital opportunities and delivery for their clients.

About the role

We’re looking for a highly ambitious and commercially driven Senior Client Partner to join our growing digital studio team. Reporting into the Head of Client Services & Commercial Director, you will be the key owner of the 383 client experience, focusing your energies to be the client relationship expert within your pod. You will form strategic alliances with senior clients and own their customer experience throughout their life with 383 to drive sales and achieve profit targets within the Commercial team.

As well as being the embodiment of the 383 values with all stakeholders - internal, external & 3rd party, you will manage and direct an individual R&D budget per client to enhance the relationship and achieve an agreed ROI. Receiving creative briefs from your client, you will interpret and share internally within your pod and the necessary 383 teams, as well as constantly assessing and closing cross and up-sell opportunities within immediate client and wider streams. Working as the commercial ambassador for you client internally and externally, you will ensure contact reports of all interactions are recorded and shared, monitor and uphold service level agreements (SLAs) and take the lead on post-project review, playing an integral role in quarterly/6 month/annual reviews with client and wider team.


On a day-to-day basis, you will be responsible for:


Your Experience:

Your Skills:

Your Behaviour:

We’d love it if you…


There’s loads of great reasons to become a 383er. Alongside our annual 383 weekender, we hold regular company training events, 383 Labs days, share breakfast and wind-down drinks every Friday, and have unlimited coffee and snacks to keep us going through the working week.

There’s also flexible working hours, your birthday off [because noone wants to work on their birthday], comprehensive health plan and a quarterly benefit budget to spend on whatever you like, such as the gym, Netflix, Spotify or shopping vouchers.

Just to let you know...

We're thrilled with the applications we receive for our roles, and love taking the time to review them, but unfortunately we’re not able to reach out to everyone individually. If we’d like to move forward with your application we’ll definitely be in contact with you!

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